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Important information on rates If you have booked or enquired about Umlani through an agent or a Tour Operator we would encourage you to make use of their services. Often potential travellers check on rates and are surprised that they get better deals through agents or Tour Operators. This is because Tour Operators negotiate competitive rates with us, Service Providers. Tour Operators, being bulk buyers, usually give their clients the benefit of the discount as it gives them a competitive edge in the market. It is our duty as Service Providers to quote the rack rate * to travellers booking directly. Agents are also normally well schooled on the various products and can match a client well, to cater for their specific needs. The onus is on you to make sure that you are using a reputable agent or Tour Operator. You can check this by making sure they belong to the various appropriate travel associations such as ASATA. The associations make sure that the agents and Tour Operators have adequate insurance in place to protect travellers from unforeseeable events. * Rack rate – this is a travel trade term used by agents when referring to rates that are quoted to the general public.
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